September 27, 2004

Dear Valued Customer,

On July 6, Blackwell’s Book Services announced our plans to implement a new order management and distribution system.  I am happy to report that Blackwell's Book Services’ new system has been successfully installed and will provide you with the long-term benefits of speedier turn around times, higher quality invoices, enhanced reporting capabilities, and increased functionality in Collection Manager. 

 As with any dramatic technological advance there are initial adjustments, which we are currently fine tuning.  As of September 23^rd our system was at 50% of pre-installation capacity, by end of week we had exceeded our normal daily billing and shipping production.  We expect this trend to continue as we are shipping higher numbers every day.

We sincerely appreciate your patience during the implementation period.  I can understand that the short-term delays in receiving could impact your workflow and cause uneasiness among your staff and patrons.  However, I assure you that getting orders into your library is absolutely the top priority for everyone at Blackwell’s.  Worldwide, people are literally working 24 hours a day, each day, to get you your shipment. 

Again, thank you for your patience during this extraordinary time and for your continued trust in Blackwell’s long record of service to libraries.   I know you will be extremely pleased with this new system. 

Sincerely,

Daniel P. Halloran
Presidente y CEO, Blackwell's Book Services